Building A Customer Service Culture: The 7 ServiceElements of Customer Success
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Book: Empowering India
Building a Customer Service Culture moves beyond general, high-level advice about customer service and provides a true road map that employees, managers, and executives can follow to transform themselves and their organizations. Martinez and Hobbi introduce seven ServiceElements that relate to customer service inside and outside the organization while providing “how-to” exercises and tools for immediate and practical application for anyone who influences the customer experience.
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