Books & Publications

ServiceElements has a wide variety of talent, experience and knowledge among its various facilitators. Here are books written by some of our facilitators that can have a profound impact on your organization and on your life—both professionally and personally.

The authors are also available for keynote presentations based upon the books.

Keep your eye out for new and upcoming books---we have a couple “in the works”!

Building A Customer Service Culture: The 7 ServiceElements of Customer Success

Building A Customer Service Culture: The 7 ServiceElements of Customer Success

Price : $ 23.95

  • By Bob Hobbi & Mario Martinez

More Info

Higher Purpose

Higher Purpose

Price : $ 26.95

  • By Tom Whittaker with Johnny Dodd

More Info

Three Forces of Empowerment

Three Forces of Empowerment

Price : $ 24.95

  • By Mario Martinez & Michael Cunningham

More Info