Scottsdale, Ariz. (February 17, 2010) – ServiceElements announced today that NetJets veteran Michelle Ventker has joined the company. ServiceElements is dedicated to helping organizations such as corporate flight departments, charter and management companies, fractional operators, maintenance shops and FBO’s gain a competitive advantage through improved service delivery and enhancing value “Michelle was a part of …
Scottsdale, Ariz. (June, 20, 2009) – At a recent ServiceElements seminar, participants were given a list of people and asked to write down one thing that they knew about each. “When we analyzed everyone’s responses,” said ServiceElements president Bob Hobbi, “we found that virtually everything that had been written down was actually incorrect. That is …
Chevron Global Aviation has teamed with ServiceElements to provide a training solution for Business Aviation employees. The economic climate demands that we provide even more training tools for our people rather than less. Customer Service training for employees can be a differentiator…having loyal customers could mean a company’s survival. Together Chevron Global Aviation and ServiceElements …
SCOTTSDALE, Arizona (March 5, 2009) – Chevron Global Aviation has teamed with ServiceElements International to provide a training solution for Business Aviation managers and supervisors. The economic climate demands that we provide even more training tools for our people rather than less. Management and supervisor training can be a differentiator in the performance of any …
FOR IMMEDIATE RELEASE Contact: Steve Holstein March 03, 2009 E-mail: sholstein@ServiceElements.com ServiceElements Helps Unemployed Flight Department Members Gain Competitive Edge with FREE Customer Service Certification SCOTTSDALE, Arizona (March 3, 2009) – “Differentiation is key for job seekers in what is becoming a very tight aviation job market,” said ServiceElements President, Bob …
SCOTTSDALE, Arizona (March 3, 2009) – “Differentiation is key for job seekers in what is becoming a very tight aviation job market,” said ServiceElements President, Bob Hobbi. “Because of that, we are helping unemployed members of our industry gain a professional edge through a free customer service training webinar series,” Hobbi said. “Upon completion, they …
New Book: Building A Customer Service Culture Provides 7-Steps to Transform Your Organization’s Customer Service SCOTTSDALE, AZ (November 11, 2008) – There is a critical gap in the resources available to organizations wanting to provide a memorable and positive experience to their customers,” said Mario Martinez, Ph.D. and co-author of the newly published book, Building …
FOR IMMEDIATE RELEASE Contact: Bruce Fabricant November 10, 2008 Phone 914-669-5430 info@serviceelements.com New Book: Building A Customer Service Culture Provides 7-Steps to Transform Your Organization’s Customer Service SCOTTSDALE, AZ (November 10, 2008) – “There is a critical gap in the resources available to organizations wanting to provide a memorable and positive experience to their customers,” …
FOR IMMEDIATE RELEASE Contact: Bruce Fabricant October 1, 2008 Phone: 914-772-2434 info@serviceelements.com ServiceElements Introduces NEW Service Delivery Audit Program Scottsdale, Ariz. – ServiceElements today announced the release of its NEW Service Delivery Audit program, the first of its kind for Business and General Aviation and Aerospace that systematically uncovers service and service delivery issues and …
FOR IMMEDIATE RELEASE Contact: Bruce Fabricant November 10, 2008 Phone 914-669-5430 info@serviceelements.com Christopher Crum Joins ServiceElements as New Business Developer and Strategist Scottsdale, Ariz. (XXXX) –ServiceElements, dedicated to helping companies gain a competitive advantage through improved levels of customer service, announced today that business aviation veteran Christopher R. Crum has joined the company as a …
FOR IMMEDIATE RELEASE June 6, 2008 ServiceElements Expands Operations Scottsdale, Arizona-based ServiceElements, dedicated to helping companies gain a competitive advantage through improved levels of customer service, today announced that is expanding its ability to serve the aviation industry through the addition of three people. “With the softening economy, many in our industry realize that high …
