Books & Publications

ServiceElements has a wide variety of talent, experience and knowledge among its various facilitators. Here are books written by some of our facilitators that can have a profound impact on your organization and on your life—both professionally and personally.

The authors are also available for keynote presentations based upon the books.

 

Higher Purpose

Higher Purpose

Price : $ 26.95

By Tom Whittaker with Johnny Dodd

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Building A Customer Service Culture: The 7 ServiceElements of Customer Success

Building A Customer Service Culture

Price : $ 23.95

By Bob Hobbi & Mario Martinez

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Three Forces of Empowerment

Three Forces of Empowerment

Price : $ 24.95

By Mario Martinez & Michael Cunningham

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Keep your eye out for new and upcoming books—we have a couple “in the works”!