Does the term Organizational Resource Management (ORM) sound familiar? If so, it is probably because of your awareness of Crew Resource Management (CRM) or Maintenance Resource Management (MRM), the well accepted approach to understanding and improving safety in the aviation industry. In fact, ORM is an extension of CRM concepts, and a term we use …
“Are You A Good Customer?” In the 1980s and 1990s, businesses across the country were taught the now-common-mantra that “The customer is king.” This mindset established a couple of principles that everyone in business was to follow: • Any product or service’s design, production, distribution, marketing, and advertising should have the customer as the central …
Where to begin? Engaged employees want their organizations to succeed when they feel connected emotionally, socially and even spiritually to its mission, vision and purpose (Fleming & Asplund, 2007). However, experts indicate engagement is very low among workers today. Given this fact, it stands to reason why so many companies struggle to meet customer expectations, …
More about Employee Engagement… For the last several years, employee engagement has been a critically important business topic. The results are worrisome, however: the results from numerous studies have discovered that only 30% of today’s employees are fully engaged at work. (Gallup, 2008) (BlessingWhite, 2008) (Towers Perrin, 2007 – 2008). As the workplace becomes more …
