ServiceElements Presents to TAG Aviation USA

Customer Success Presentation Delivered at Management Conference

Scottsdale, Arizona- ServiceElements, a customer service motivational and strategy firm, presented to TAG Aviation USA on May 11, 2004, at a management conference in San Francisco, California. President of ServiceElements, Bob Hobbi, was invited to deliver a presentation to over 100 members of TAG’s management team.

TAG Aviation USA and associated companies are the leading global providers of personal air travel for individuals and corporations. They provide a broad range of services in aircraft management, acquisitions, maintenance, sales and consulting.

The theme of Hobbi’s interactive presentation was “Growth Through Customer Success”. It emphasized the importance of focusing all products, services and delivery of services toward helping customers become more successful with their reason for using TAG Aviation USA services and helping employees succeed through discovering customer wants and needs.

Focusing on internal and external customers and the importance of managing customer expectations were also emphasized.

“ServiceElements truly appreciated the opportunity to be instrumental in TAG’s continuous focus on service excellence,” commented Hobbi.

About ServiceElements

ServiceElements provides highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service in various industries, including Aviation/Aerospace, Banking, Construction/Home Building, Healthcare, Resort & Hotel, Restaurant and Technology. ServiceElements’ goal is to equip companies with tools to re-focus service culture and sharpen service delivery skills. With more than 20 years of experience in motivational training and service excellence, Six Sigma, ISO 9000, quality management processes, and Customer Relationship Management Engineering, ServiceElements can provide needed techniques to help service customers the way they demand and deserve to be served.

For additional information on ServiceElements, visit www.serviceelements.com.