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Where to begin? Engaged employees want their organizations to succeed when they feel connected emotionally, socially and even spiritually to its mission, vision and purpose (Fleming & Asplund, 2007). However, experts indicate engagement is very low among workers today.  Given this fact, it stands to reason why so many companies struggle to meet customer expectations, …

W. Warner Burke, from Columbia University, is an expert in organizational change.  Burke’s work with a variety of organizations indicates that for a true change initiative to be successful, focus and change must occur at multiple levels: Systems level Work-unit level Individual level Through our work at ServiceElements, we have seen many aviation-related companies struggling …

FOR IMMEDIATE RELEASE                                                        Contact: Steve Holstein March 03, 2009                                                                               E-mail: sholstein@ServiceElements.com   ServiceElements Helps Unemployed Flight Department Members Gain Competitive Edge with FREE Customer Service Certification SCOTTSDALE, Arizona (March 3, 2009) – “Differentiation is key for job seekers in what is becoming a very tight aviation job market,” said ServiceElements President, Bob …

FOR IMMEDIATE RELEASE                                                                                        Contact: Bruce Fabricant November 10, 2008                                                                                                  Phone 914-669-5430 info@serviceelements.com New Book: Building A Customer Service Culture Provides 7-Steps to Transform Your Organization’s Customer Service SCOTTSDALE, AZ (November 10, 2008) – “There is a critical gap in the resources available to organizations wanting to provide a memorable and positive experience to their customers,” …

FOR IMMEDIATE RELEASE                                                                                         Contact: Bruce Fabricant October 1, 2008                                                                                                                 Phone: 914-772-2434 info@serviceelements.com ServiceElements Introduces NEW Service Delivery Audit Program Scottsdale, Ariz. – ServiceElements today announced the release of its NEW Service Delivery Audit program, the first of its kind for Business and General Aviation and Aerospace that systematically uncovers service and service delivery issues and …

FOR IMMEDIATE RELEASE                                                                                        Contact: Bruce Fabricant November 10, 2008                                                                                                  Phone 914-669-5430 info@serviceelements.com Christopher Crum Joins ServiceElements as New Business Developer and Strategist Scottsdale, Ariz. (XXXX) –ServiceElements, dedicated to helping companies gain a competitive advantage through improved levels of customer service, announced today that business aviation veteran Christopher R. Crum has joined the company as a …

FOR IMMEDIATE RELEASE June 6, 2008 ServiceElements Expands Operations Scottsdale, Arizona-based ServiceElements, dedicated to helping companies gain a competitive advantage through improved levels of customer service, today announced that is expanding its ability to serve the aviation industry through the addition of three people. “With the softening economy, many in our industry realize that high …

FOR IMMEDIATE RELEASE                                                                          Contact: Bruce Fabricant August 8, 2007                     …

FOR IMMEDIATE RELEASE                                                                                         Contact: Bruce Fabricant April 2, 2007                                                                                           …

FOR IMMEDIATE RELEASE                                                                                          Contact: Bruce Fabricant March 3, 2007     …