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More about Employee Engagement… For the last several years, employee engagement has been a critically important business topic. The results are worrisome, however: the results from numerous studies have discovered that only 30% of today’s employees are fully engaged at work. (Gallup, 2008) (BlessingWhite, 2008) (Towers Perrin, 2007 – 2008).  As the workplace becomes more …

Scottsdale, Ariz. (February 17, 2010) – ServiceElements announced today that NetJets veteran Michelle Ventker has joined the company.  ServiceElements is dedicated to helping organizations such as corporate flight departments, charter and management companies, fractional operators, maintenance shops and FBO’s gain a competitive advantage through improved service delivery and enhancing value “Michelle was a part of …

Scottsdale, Ariz. (June, 20, 2009) – At a recent ServiceElements seminar, participants were given a list of people and asked to write down one thing that they knew about each. “When we analyzed everyone’s responses,” said ServiceElements president Bob Hobbi, “we found that virtually everything that had been written down was actually incorrect. That is …

Chevron Global Aviation has teamed with ServiceElements to provide a training solution for Business Aviation employees.  The economic climate demands that we provide even more training tools for our people rather than less. Customer Service training for employees can be a differentiator…having loyal customers could mean a company’s survival. Together Chevron Global Aviation and ServiceElements …

SCOTTSDALE, Arizona (March 5, 2009) – Chevron Global Aviation has teamed with ServiceElements International to provide a training solution for Business Aviation managers and supervisors.  The economic climate demands that we provide even more training tools for our people rather than less. Management and supervisor training can be a differentiator in the performance of any …

SCOTTSDALE, Arizona (March 3, 2009) – “Differentiation is key for job seekers in what is becoming a very tight aviation job market,” said ServiceElements President, Bob Hobbi. “Because of that, we are helping unemployed members of our industry gain a professional edge through a free customer service training webinar series,” Hobbi said. “Upon completion, they …

New Book: Building A Customer Service Culture Provides 7-Steps to Transform Your Organization’s Customer Service SCOTTSDALE, AZ (November 11, 2008) – There is a critical gap in the resources available to organizations wanting to provide a memorable and positive experience to their customers,” said Mario Martinez, Ph.D. and co-author of the newly published book, Building …

ServiceElements, a customer service motivational and strategy firm, has signed a long-term agreement with Atlantic Aviation Flight Services, Inc. (AAFS) to provide service strategy consulting and training for all employees and associates of the executive aircraft charter and management company.

ServiceElements, a customer service motivational and strategy firm, announced today it has signed a long-term agreement with Executive Jet® Management (EJM) to consult on service strategy as well as compose and conduct workshops and other training for the employees and associates of the leading provider of aircraft management and charter services.

Although security is the top issue facing business aviation and airports today, they cannot afford to lose sight of the people who keep them in business – their internal and external customers.