What Our Clients Say
ServiceElements is proud of the many relationships that it has built over the years with its small, medium and large international corporate clients. The company’s success in bringing new standards to the customer service industry are reflected in the many comments we receive back from our clients…including those below:
"Thank you for your presentation "Enhancing Flight Department & Business Aircraft Value". Most impressive as it really comes down to the people value and you expressed that in your enthusiasm. I viewed some of the articles you have written on your web site and there is a treasure chest of information in your words. I learned a great deal from you about Service and the Elements behind what makes that great! " -- Don Joseph, Aircraft Services Network, Inc.
"After twenty successful years as a franchisee in the Milion Air chain, we have decided to combine our FBO, charter, aircraft management, and jet maintenance division under the Meridian brand. The thread that binds us together is a culture of customer service excellence. We are confident that our partnership with ServiceElements will help us to insure that we consistently deliver a truly extraordinary experience, leaving our customers welcomed, well cared for, and confident that they made a smart choice." -- Ken Forester, CEO, Meridian
"The workshops were really well done and to the point. It highlighted many things that we take for granted in handling our everyday service experiences." -- David Poltorak, VP Business Aviation Services, ARINC, Inc.
"This is a great program. No one has ever done this in aviation. It is essential in our indistry and we are going to be a continuing customer of ServiceElements ." -- Jim Taylor, Chief Pilot, Limited Brands
"I liked the fact that it was very interactive and that the facilitator listened to all the participants and enhanced their information." -- Flight Attendant
"It reminded me that the customer is the reason we are here.” -- Chief Pilot, Flight Department
"The facilitator has a very interesting way in facilitating the message. Thank you for getting to know the FBO’s prior to seminars.” -- Assistant Chief Inspector, FBO
"All areas discussed are important and all companies need to focus more on customer service. CUSTOMERS ARE THE ONLY REASON WE ARE IN BUSINESS!” -- Line Service Professional
"Learned a lot about how to deal with angry customers. ‘I used to hate them’, now I know they are the best customer.” -- Pilot
Very clear expressing every point and facilitator really put himself in the employee’s shoes. The ServiceElements facilitator made the workshop really interesting. I could easily take another workshop with him.” -- Line Service Supervisor, FBO in Carribbean
"The ServiceElements presentation was very interesting because you get very deep in details about what customer service is all about.” -- Maintenance Professional
"The ServiceElements presentation was very effective at stimulating more complex thinking." -- Charter Sales Representative
"The exercises forced us to think outside of the box." -- National Sales Manager, NE FBO
"Time flew by! The fascilitator brought us all into the topics. I took notes and will put the ServiceElements book in my desk bookshelf!" -- Senior Account Representative, Spares Department
"Most interesting part was how easy customer service can be and it should be practiced everyday.” -- Help Desk Representative, Call Center
"The workshop was very helpful. It opened my mind to what customer service really is.” -- Field Tech Representative, Major NE OEM
