Corporate Team
Why do so many senior business leaders say that the customer/user experience is the next competitive battleground? Our world is changing and our customers and their expectations are changing as well. That’s the value of Service Elements and the value of our corporate team:
Bob Hobbi
Founder, President and CEO
Bob Hobbi is the founder, president and CEO of ServiceElements. He has more than 20 years of experience in providing industry-leading solutions in customer service, strategic excellence training, business development and strategic planning.
Professional Biography
Christine Hill
Executive Vice President and Co-Founder
Christine Hill is the Executive Vice President & Co-Founder of ServiceElements. For the past six years, she has been instrumental in building the company from a small organization to a leader in the services industry that has trained several thousand service professionals both in the U.S. and abroad.
Professional Biography
Mario Martinez PhD
Vice President of Strategy & Innovation
Mario Martinez PhD, is a senior curriculum development analyst and facilitator for ServiceElements. He has worked as a professional speaker since 1997 delivering seminars in management, leadership, and various topics related to human and organizational dynamics.
Professional Biography
Sunshine McCarthy
Vice President, Facilitator and Strategist
Sunshine McCarthy is a facilitator and strategist with ServiceElements. She is an accomplished training facilitator with a Masters Degree in Experiential Education, a keynote speaker and has broad international business experience working with the aviation industry throughout the world.
Professional Biography
Owen Robbins
Vice President, Performance Metrics & Research
Owen Robbins provides specialized research and services that add measurable value to ServiceElements customers by generating better data to improve decision-making. Owen brings a unique set of skills to ServiceElements...
Professional Biography
Christopher Crum
Facilitator and Strategist
Chris Crum is a Business Developer and Strategist for ServiceElements. Chris has over 25 years of progessive management responsibility in the business aviation industry.
Professional Biography
Lisa Schmitt
Facilitator and Strategist
Lisa Schmitt is a facilitator and strategist for ServiceElements, with more than 20 years experience in General Aviation. From 1998-2003, she served as Program Manager for Service Excellence Training for FlightSafety International, a Berkshire Hathaway Company
Professional Biography
Anthony Palombo
Facilitator and Strategist
Anthony Palombo is a facilitator and strategist with ServiceElements. He is a nineteen-year veteran of the airline industry specializing in training programs, policy development, aircraft cabin configuration, and safety and regulatory compliance.
Professional Biography
Sir Thomas Whittaker
Facilitator and Strategist
Tom Whittaker provides your employees with a new sense of passion and purpose to their lives and their professions. As a result of his life’s experiences and his ability to share them with groups of people at a very personal level, Her Majesty, Queen Elizabeth II,
Professional Biography
Sonia Graham
Facilitator and Strategist
Sonia Graham is a facilitator and strategist with ServiceElements. Sonia has several years of management consulting experience with Fortune 100. As a management consultant, Sonia developed passion for problem solving and received fabulous feedback from her many clients.
Professional Biography
Jim Graham
Facilitator and Strategist
Jim Graham is a facilitator and strategist with ServiceElements. Jim has several years experience working with large organizations in technical, consulting and managerial roles. His most recent corporate experience was as a consultant for IBM...
Professional Biography
John Rahilly
Facilitator and Strategist
John Rahilly is a facilitator and strategist for ServiceElements. He has nearly 30 years of experience in the aviation industry. He was president of KC Aviation prior to its sale to Gulfstream Aerospace.
Professional Biography
Michelle Ventker
Facilitator and Strategist
Michelle Ventker is a facilitator and strategist with ServiceElements. In her new role at ServiceElements as facilitator and strategist, Michelle will be utilizing her qualifications both in service and in aviation. She knows and understands...
Professional Biography
