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New Book: Building A Customer Service Culture Provides 7-Steps to Transform Your Organization’s Customer Service SCOTTSDALE, AZ (November 11, 2008) – There is a critical gap in the resources available to organizations wanting to provide a memorable and positive experience to their customers,” said Mario Martinez, Ph.D. and co-author of the newly published book, Building …

FOR IMMEDIATE RELEASE                                                                                        Contact: Bruce Fabricant November 10, 2008                                                                                                  Phone 914-669-5430 info@serviceelements.com New Book: Building A Customer Service Culture Provides 7-Steps to Transform Your Organization’s Customer Service SCOTTSDALE, AZ (November 10, 2008) – “There is a critical gap in the resources available to organizations wanting to provide a memorable and positive experience to their customers,” …