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Dassault Falcon’s Customer Service Organization Signs Service Culture Enhancement Agreement with ServiceElements
Scottsdale, Ariz. August 29, 2007 – Dassault Falcon’s Customer Service organization and ServiceElements of Scottsdale announced completion of the initial phase of a comprehensive Call Quality Improvement Initiative.
Dassault Falcon Technical Help Desk Representatives and Spares Account representatives are all participating in the program, as part of a move by the company to improve customer experience at all levels of contact. Combined, Falcon’s Technical Help Desk Representatives and Spares Account Representatives answer approximately 2,000 phone calls per month from around the globe for technical assistance and spare parts requests.
“Every customer touch-point contributes to the collective customer experience,” said Bob Hobbi, President of ServiceElements. “Falcon’s focus on improving customer service has never been sharper. Improvement at the call-center level is one aspect of multiple improvements they are reviewing in their service culture. We’re proud to be partnering with Dassault as they elevate customer satisfaction at all levels.”
“Our call centers represent a unique window of opportunity for Dassault to exceed our customer’s expectations,” said Gerry Goguen, Sr. Vice President of Dassault. “ServiceElements is playing an important role in this new initiative to deliver superior customer service.”
About ServiceElements
ServiceElements, an organizational and behavioral culture enhancement company, provides stimulating, highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service in various industries. Industries include Aviation/Aerospace, Banking, Construction/Home Building, Healthcare, Resort & Hotel, Restaurant and Technology. ServiceElements’ goal is to create a cooperative drive toward customer success, equipping companies and individual departments with tools to re-focus service culture and sharpening service delivery skills. With more than 20 years of experience in business, technical training, service excellence, Six Sigma, ISO 9000, quality management processes, Customer Relationship Management programs and process re-engineering, ServiceElements can provide needed techniques to help serve customers the way they demand, deserve and desire.
For additional information on ServiceElements, visit www.serviceelements.com.
About Dassault Falcon
Dassault Falcon is responsible for selling and supporting Falcon business jets throughout the world. It is part of Dassault Aviation, a leading aerospace company with a presence in over 70 countries across 5 continents. Dassault Aviation produces the renowned Mirage and Rafale fighter jets as well as a complete line of Falcon business jets. The company has assembly and production plants in both France and the United States and service facilities on both continents. It employees a total workforce of over 12,000. Since the rollout of the first Falcon 20 in 1963, over 1,650 Falcon jets have been delivered to more than 65 countries worldwide. The family of Falcon jets currently inn production includes the tri-jets – the Falcon 50EX, 900DX, 900EX EASy, and the new 7X – as well as the twin-engine Falcon 2000, and 2000EX EASy.
For additional information on Dassault Falcon, visit www.DassaultFalcon.com
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