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ServiceElements™ to Present Workshop at 2006 NBAA Convention
Scottsdale, Arizona – Studies have shown that growth and profitability has a direct correlation to customer satisfaction. Today’s most successful businesses have one thing in common, high customer satisfaction ratings and business aviation is no exception.
Kicking off the National Business Aviation Association (NBAA) 59th Annual Meeting and Convention, ServiceElements International, a customer service motivational and strategy firm, will present a full-day workshop addressing the benefits for creating a “service culture” within your organization. This dynamic and interactive workshop entitled “Seven Elements of Successful Service in Aviation” will be held on Sunday, October 15, 2006 from 8:00 a.m. to 5:00 p.m. at the Orange County Convention Center, Orlando, Florida.
“Seven Elements of Successful Service in Aviation” is customized specifically for the business and general aviation industry and is NBAA Professional Development Program (PDP) approved. Dr. Mario Martinez and Sunshine McCarthy will review how successful businesses today are discovering that the best way to differentiate one product or service from another is to provide a memorable experience for their customers. “These folks are some of the best presenters in the world”. “Our customers are ecstatic about what they receive from Dr. Martinez and Ms. McCarthy”, comments Bob Hobbi the president of ServiceElements. Business and general aviation customers are among the world’s most elite consumers with high expectations. What do they consider a memorable experience? What is the experience currently being provided? Which companies in our industry will emerge successful? What will it take to be among them? These and many more questions will be answered during this lively workshop.
To register for the ServiceElements workshop and others at the NBAA Convention, visit www.nbaa.org.
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About ServiceElements
ServiceElements provides stimulating, highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service. ServiceElements’ goal is to equip companies and individuals with tools to re-focus the service culture and sharpen service delivery skills. The ServiceElements’ team of highly qualified professionals is passionate about service and has more than 20 years of experience in Aerospace and Business and General Aviation, as well as behavioral studies, training and education. ServiceElements provides the necessary techniques for today’s environment to help serve customers the way they demand and deserve to be served.
For additional information on ServiceElements, visit www.serviceelements.com.
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