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Dassault Falcon Jet Signs Service Training Agreement
with ServiceElements
Customized program to achieve tangible results
Scottsdale, Ariz. – ServiceElements, a customer service motivational and strategy firm, has signed a long-term agreement with Dassault Falcon Jet to provide service strategy consulting and training for the aircraft manufacturer’s aftermarket service and support employees.
Using a variety of assessment tools to evaluate the service culture, ServiceElements will tailor a program of workshops and learning materials to help Dassault Falcon Jet employees address specific service challenges and achieve tangible results.
“Excellence in employee performance is no accident. Having a skilled, service-oriented team is critical to being competitive and successful in our challenging environment,” said Jon Lax, director of customer service administration at Dassault Falcon Jet. “With a customized approach that makes training meaningful in everyday environments, ServiceElements is uniquely prepared to help us instill innovative solutions and approaches to enhance our employees’ capabilities to provide exceptional service for our customers.”
“Although it has unique service challenges, Dassault Falcon Jet is a world class manufacturer keen on investing in its people,” said Bob Hobbi, president of ServiceElements. “By inspiring and motivating employees, ServiceElements will help create a long-lasting impact. We are supremely confident our products will help Dassault Falcon Jet elevate its service culture to greater heights.”
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About ServiceElements
ServiceElements provides stimulating, highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service in various industries, including Aviation/Aerospace, Banking, Construction/Home Building, Healthcare, Resort & Hotel, Restaurant and Technology. ServiceElements’ goal is to create a cooperative drive toward customer success, equipping companies and individual departments with tools to re-focus service culture and sharpening service delivery skills. With more than 20 years of experience in business, technical training, service excellence, Six Sigma, ISO 9000, quality management processes, Customer Relationship Management programs and process re-engineering, ServiceElements can provide needed techniques to help serve customers the way they demand, deserve and desire.
For additional information on ServiceElements, visit www.serviceelements.com.
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About Dassault Falcon Jet Corp.
Dassault Falcon Jet Corp. is a wholly owned subsidiary of Dassault Aviation, and is responsible for selling and supporting Falcon business jets throughout North America, South America, and the Pacific Rim countries of Asia (including China). It employs a workforce of more than 2300 professionals who service, support and meet the needs of Falcon operators in the Western Hemisphere. Since the rollout of the first Falcon 20 in 1963, over 1600 Falcon jets have been delivered to more than 65 countries worldwide.
The family of Falcon jets currently in production includes four tri-jets—the Falcon 50EX, 900DX, 900EX EASy, and the new 7X—as well as the twin-engine Falcon 2000 and Falcon 2000EX EASy.
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