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ServiceElements Partners with NATA
Scottsdale, Arizona- ServiceElements, a customer service motivational and strategy firm, has partnered with NATA to present an interactive seminar/workshop at the National Air Transportation Association (NATA) Annual Convention in Las Vegas at the Sands Expo on Tuesday, March 8 from 8:00 am – 1:00 pm. Join us and experience new and exciting methods of self-examining our organization’s service culture. President of ServiceElements, Bob Hobbi, will deliver an invigorating interactive workshop on bringing your service culture to new levels.
About Service Elements
ServiceElements provides highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service. Hobbi is a 20 year veteran of the business and general aviation community. He has been in the trenches and knows the challenges of delivering impeccable service experiences within the B&GA industry. ServiceElements’ goal is to equip companies with tools to re-focus service culture and sharpen service delivery skills. With more than 20 years of experience in motivational training and service excellence, Six Sigma, ISO 9000, quality management processes, and Customer Relationship Management Engineering, ServiceElements can provide needed techniques to help service customers the way they demand and deserve to be served. Whether you are manufacturing or delivering a product or providing various services, your competitive advantage will be in delivering the type of service experience which will promote customer loyalty and bring customers back every time in the Aerospace and Business & General Aviation Industry.
For additional information on ServiceElements, visit www.serviceelements.com.
To Register for this Event:
FAX: (703) 845-8176
PHONE: (703) 845-9000
MAIL: NATA Safety 1st®
4226 King Street
Alexandria, VA 22302
WEB: www.natasafety1st.org
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On March 8, 2005, we will discuss and examine together a variety of topics as they pertain to Aerospace and the Business and General Aviation Industry including
(but not limited to):
♦ Trends in Creating a Service Experience
♦ How organizations can change from performing transactions to facilitating transformations
♦ Dealing With Difficult Customers
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