Archive for October, 2004
FOR IMMEDIATE RELEASE Contact: Valliere Jones
October 24, 2004 Phone: 480-250-8270
E-mail: valliere@forimmediaterelease.com
ServiceElements Signs Training Agreement
with Executive Jet Management
Customized workshops and consultation part of the initiative
to elevate service culture to greater heights
“The business aviation industry typically focuses on technical skills and proficiency, but it is imperative for employees at all levels to provide outstanding service to internal and external customers,” said Bob Hobbi, president of ServiceElements. “When it comes to providing world-class service, Executive Jet Management is already one of the best companies in the world, and ServiceElements is pleased to help EJM reach new frontiers.”
Using the results of a cultural assessment currently under way at EJM, ServiceElements will design a customized program to help the company address specific service challenges and achieve tangible results.
“People receive great information at seminars and workshops, but few actually do anything with what they learn,” said Hobbi. “By creating a customized, interactive program that directly relates to attendees, ServiceElements involves them in achieving the company’s goals and creates an imprint that immediately impacts the service culture.”
This unique approach to training is one reason EJM selected ServiceElements.
“With more than 20 years in the aerospace and aviation training business, ServiceElements’ leadership truly understands the dynamics of service culture enhancement. They construct programs that will help all levels of employees retain information and implement improvements immediately,” said Albert C. Pod, president and CEO of Executive Jet Management. “The meaningful tools and methods ServiceElements has developed will help Executive Jet Management elevate its service to the next level, enabling us to raise the bar again.”
About ServiceElements
ServiceElements provides stimulating, highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service in various industries, including Aviation/Aerospace, Banking, Construction/Home Building, Healthcare, Resort & Hotel, Restaurant and Technology. ServiceElements’ goal is to equip companies and individual departments with tools to re-focus service culture and sharpen service delivery skills. With more than 20 years of experience in business and technical training and service excellence, Six Sigma, ISO 9000, quality management processes and Customer Relationship Management programs and process re-engineering, ServiceElements can provide needed techniques to help serve customers the way they demand and deserve to be served.
For additional information on ServiceElements, visit www.serviceelements.com.
About Executive Jet Management
Executive Jet Management is a premier provider of private aviation services including on-demand charter and aircraft management as well as aviation support services that range from maintenance and flight operations to training. Drawing on 40 years of experience, Executive Jet Management is dedicated to the highest level of safety, security and service. As a NetJets company, Executive Jet Management is part of the world’s largest private aviation system and has the financial backing of Berkshire Hathaway company. This means unrivaled resources to assemble the most talented professionals, sophisticated technologies, and best practices in the industry. For additional information about Executive Jet Management’s Charter Services, call 877-356-5387. For Aircraft Management services, call 800-451-2822. Visit the corporate website at www.ejmjets.com.
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Oct
FOR IMMEDIATE RELEASE Contact: Valliere Jones
October 1, 2004 Phone: 480-250-8270
E-mail: valliere@forimmediaterelease.com
Scottsdale, Ariz. – Although security is the top issue facing business aviation and airports today, they cannot afford to lose sight of the people who keep them in business – their internal and external customers.
To help the 30,000 attendees at the National Business Aviation Association (NBAA) 57th Annual Meeting and Convention increase customer loyalty, ServiceElements, a customer service motivational and strategy firm, will present a full-day workshop addressing the importance of customer service on Oct. 10 at the Las Vegas Hilton.
“Managing and Achieving Service Excellence in Today’s Business and General Aviation Environment” will examine the ingredients of good customer service and dealing with difficult customers, as well as highlight examples of companies renowned for customer service excellence to help attendees enhance and elevate their own service cultures.
“Many companies in the aviation industry believe customer service applies only to the people who work behind the counters, but truly every employee makes a difference,” said Bob Hobbi, president of ServiceElements. “Our workshop will provide new ideas and tools to help attendees transform their companies into exemplary service providers.”
To register for the ServiceElements workshop and others at the NBAA Convention, visit www.nbaa.org.
***
About ServiceElements
ServiceElements provides stimulating, highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service in various industries, including Aviation/Aerospace, Banking, Construction/Home Building, Healthcare, Resort & Hotel, Restaurant and Technology. ServiceElements’ goal is to equip companies and individual departments with tools to re-focus service culture and sharpen service delivery skills. With more than 20 years of experience in business and technical training and service excellence, Six Sigma, ISO 9000, quality management processes and Customer Relationship Management programs and process re-engineering, ServiceElements can provide needed techniques to help serve customers the way they demand and deserve to be served.
For additional information on ServiceElements, visit www.serviceelements.com.
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