Archive for July, 2004

FOR IMMEDIATE RELEASE                                                            Contact: Wendi Hill
July 29, 2004                                                                                Phone:   (864) 363.2000
E-mail: wendihill@bellsouth.net

ServiceElements Delivers at NBAA Flight Attendants Conference

Scottsdale, Arizona- ServiceElements, a customer service motivational and strategy firm, presented to attendees of the National Business Aviation Association, Inc.’s (NBAA) Flight Attendants Conference on June 19, 2004, in Anaheim, California. President of ServiceElements, Bob Hobbi, delivered an interactive workshop on managing internal customer relationships.

Hobbi discussed many aspects internal teams face when working with other team members and with external customers to deliver excellent service. The importance of teamwork and taking care of customers without losing focus or purpose for the internal organization was also emphasized and reviewed.

“Managing internal customer relationships is an important part of our everyday life, “stated Bob Hobbi, President of ServiceElements. “Awakening the sense of teamwork and the importance of everyone’s role in creating good internal customer relations to deliver quality customer service is essential. It helps to produce the type of service our customers expect.”

About ServiceElements

ServiceElements provides highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service in various industries, including Aviation/Aerospace, Banking, Construction/Home Building, Healthcare, Resort & Hotel, Restaurant and Technology. ServiceElements’ goal is to equip companies with tools to re-focus service culture and sharpen service delivery skills. With more than 20 years of experience in motivational training and service excellence, Six Sigma, ISO 9000, quality management processes, and Customer Relationship Management Engineering, ServiceElements can provide needed techniques to help service customers the way they demand and deserve to be served.

For additional information on ServiceElements, visit www.serviceelements.com.