Archive for June, 2004

FOR IMMEDIATE RELEASE                                         Contact: Wendi Hill
June 3, 2004                                                                    Phone: (864) 363.2000
E-mail: wendihill@bellsouth.net

ServiceElements Opened Honeywell Authorized Engine Service Centers & Avionics Dealers Symposium in Scottsdale, Arizona

Bob Hobbi, President of ServiceElements, Delivered Keynote Address

Scottsdale, Arizona- ServiceElements, a customer service motivational and consulting firm, was recently invited to give the keynote address at Honeywell’s Authorized Engine Service Center and Avionics Dealer Symposium on May 4, 2004, at the Hilton Scottsdale Resort and Villas. Bob Hobbi, President of ServiceElements, delivered the presentation to an audience of 350. Attendees represented the aftermarket sales and support channel for approximately $1 billion annual sales for Honeywell Aerospace.

“Growth Through Customer Success” was the topic of Hobbi’s presentation.  The presentation emphasized the importance of focusing all products, services and delivery of services toward helping customers succeed through discovering customer wants and needs. Managing customer expectations and the importance of focusing on both internal and external customers was also highlighted.

“ServiceElements was delighted to be invited to deliver the keynote address for Honeywell’s Symposium,” stated Hobbi. “Most products, because of technology, are very reliable. Customer issues arise around the services that accompany the product. It is important for companies to remember to keep customer service as a high priority issue. Satisfied customers can save valuable time and create efficiencies.”

About ServiceElements

ServiceElements provides highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service in multiple industries, including Aviation/Aerospace, Banking, Construction/Home Building, Healthcare, Resort & Hotel, and Restaurant. ServiceElements’ goal is to equip companies with tools to re-focus service delivery and sharpen service delivery skills. With more than 20 years of experience in motivational training and service excellence, ServiceElements can provide needed techniques to help service customers the way they demand and deserve to be served.

For additional information on ServiceElements, visit www.serviceelements.com.

ServiceElements Presents to TAG Aviation USA

Customer Success Presentation Delivered at Management Conference

Scottsdale, Arizona- ServiceElements, a customer service motivational and strategy firm, presented to TAG Aviation USA on May 11, 2004, at a management conference in San Francisco, California. President of ServiceElements, Bob Hobbi, was invited to deliver a presentation to over 100 members of TAG’s management team.

TAG Aviation USA and associated companies are the leading global providers of personal air travel for individuals and corporations. They provide a broad range of services in aircraft management, acquisitions, maintenance, sales and consulting.

The theme of Hobbi’s interactive presentation was “Growth Through Customer Success”. It emphasized the importance of focusing all products, services and delivery of services toward helping customers become more successful with their reason for using TAG Aviation USA services and helping employees succeed through discovering customer wants and needs.

Focusing on internal and external customers and the importance of managing customer expectations were also emphasized.

“ServiceElements truly appreciated the opportunity to be instrumental in TAG’s continuous focus on service excellence,” commented Hobbi.

About ServiceElements

ServiceElements provides highly interactive workshops, seminars and keynote speeches to enhance, elevate and awaken the power of excellent service in various industries, including Aviation/Aerospace, Banking, Construction/Home Building, Healthcare, Resort & Hotel, Restaurant and Technology. ServiceElements’ goal is to equip companies with tools to re-focus service culture and sharpen service delivery skills. With more than 20 years of experience in motivational training and service excellence, Six Sigma, ISO 9000, quality management processes, and Customer Relationship Management Engineering, ServiceElements can provide needed techniques to help service customers the way they demand and deserve to be served.

For additional information on ServiceElements, visit www.serviceelements.com.