How is your Customer Service?
Why do so many senior business leaders say that the customer/user experience is the next competitive battleground?
Service is really about human dynamics and communications. It goes far beyond the technical aspects of products or service offerings. In our world of globalization, technology, and international competitiveness, it becomes harder to focus on technical product and service features if you want to stand out. The real differentiator is people, because it is not easy to replace people who understand and deliver great service on a consistent basis.
Our world is changing and our customers and their expectations are changing as well. That’s the value of ServiceElements™ – Changing service from a function to a passion!